Call Flow

Call Flow defines what happens to a call

Should it just connect somewhere straight a way❓ Or maybe a music/audio announcement should be played first? Speech from text? Voicemail?

💡 Call Flow covers all of that

Setup your Call Flows at app.voipnumber.net/callflows

You create a Call Flow in Call Flow Builder at app.voipnumber.net/callflowbuilder by dragging and dropping actions onto the Call Flow design pane

Call Flow with TTS (Text to Speech), audio playback and bridge (call transfer)

You probably remember that when you dial a Connection on VoIP Number, the call is executed according to the Inbound Action set on a Connection. This Inbound Action is either:

• default (bridge)

• Call Flow

By default new Connection has Inbound Action set to default (bridge). That means that by default a call is sent to the SIP device registered on VoIP Number to the Connection's SIP credentials. When you attach a Call Flow to a Connection in the web app, this Inbound Action changes to Call Flow, and your Call Flow is executed when the call is sent through our platform

If your Call Flow contains a single bridge action that bridges to dialled Connection, then your Call Flow is equivalent to default Inbound Action (bridge), they in effect connect a call to dialled extension

But your Call Flow is more flexible 😎

• You can add as many actions as you want

• You can connect them in any way you can only think about (as long as it makes a valid connection of course 🙂)

• You can easily change what happens to a call 🥳 🚀

And if you need to change how the call is executed or what is played to the caller just edit your Call Flow and click SAVE

Keep reading to learn more about Call Flow Builder

A Call Flow with advanced structure: greeting message playback, (DTMF) digits collection and processing into TTS and voicemail